The telecommunications industry's reputation for poor customer service has been much commented on but little analysed. This study seeks to assist in the three-party engagement between providers, consumers and regulators to improve industry performance. Building on a workshop conducted in 2006 by the Consumer Council of ACI, a small pilot survey was conducted to assess...

The unauthorised sharing of copyright-protected works over peer-to-peer ('P2P') networks is widely regarded by the music and movie industries ('rights holders') as the single biggest threat to their respective business models.

This paper outlines the current debate over the Commonwealth Government's filtering scheme for internet content and the practice of governments in other countries. It concludes: 'With the limited exceptions of Germany and Italy, mandatory ISP level filtering is not a feature of any of the countries reviewed. In place, rather, are voluntary ISP filtering schemes...

In this report on the take up of broadband access services on Telstra's copper network the ACCC provides details of the take up of these broadband access services between metropolitan, regional and rural areas. The data shows three quarters of these services and the bulk of unconditioned local loop services (ULLS) and line sharing services...