The work in this report was conducted prior to the outbreak of the COVID-19 pandemic. But if ever there was a time when the public sector needed to foster innovation, it is now. As we have seen first-hand, governments must serve proactively and more nimbly than they have traditionally.

This report explores the regulatory framework in New South Wales, the challenges regulators face in ensuring regulation is fit-for-purpose, and identifies opportunities for the development of a roadmap for regulatory reform to enhance the State's productivity. It also shows how leveraging advanced analytics and artificial intelligence (AI) technology can help regulators target the greatest opportunities...

Technology is a vital ally for regulators. It can improve the user experience for citizens, reduce costs by automating processes, improve compliance by streamlining routine tasks, and allow access to services around the clock. But it can also be expensive if not executed well.

This paper argues that universities have done a fantastic job of investing in health and medical research that has delivered new products and services in medical devices, pharmaceuticals, and vaccines. It has placed Australia in a good position to confront the current coronavirus-related health crisis. It is time to think about a similar result for...

This collection of essays aim to give policymakers a deeper understanding of how China is innovating with artificial intelligence (AI) in public services, challenging current misconceptions and illuminating nuances in the debate.