This report calls for outcome-driven targets to measure the progress of the Australian Public Service (APS) against its delivery of government priorities, satisfaction with services, ease of doing business, efficiency, citizen trust and employee engagement.

Moving beyond citizen assemblies and traditional public engagement, participatory futures techniques help people to develop a collective image of the future they want, so that they can make better, more informed decisions. This guide outlines how mass involvement with shaping the future may help to solve complex problems.

In this article, Susie King, SVA Consulting Director, reflects on a panel conversation she facilitated with senior leaders during a session at IPAA Victoria’s Public Sector Week 2019 on navigating transformation and disruption in the public and social sectors.

Digital transformation can be risky — but the status quo is riskier. Drawing on insights of CIOs and senior public servants, this report identifies strategies for dealing with the risks of not embracing digital technology for public services, including: legacy systems costs, cyber security, people and culture, and service failure.

This report is the second part of a two-stage engagement process, designed by Demos with the Charity for Civil Servants, to build a practical, evidence-based handbook for supporting wellbeing during times of change within the civil service. This guide is intended to be a practical resource for line managers to help support the wellbeing of...