This guide to the Australian Consumer Law (ACL), has been developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the law. It covers unsolicited supplies, unsolicited consumer agreements, lay-by agreements, pricing, proof of transaction and itemised bills, gift cards, referral selling, pyramid schemes, harassment and coercion.

This paper argues that insurance company boards are uniquely positioned to affect positive change by strengthening their oversight of fairness practices. It challenges boards to consider how they currently ensure fair customer outcomes and how they might better consider the impact of insurance practices on the community.

According to this survey report younger generations are extremely cynical about big business’s motivations to jump on social justice bandwagons and some think their employers judge them on their ability to toe a politically correct corporate line.

This governance review was directed to scrutinise the decision-making and governance processes that led to a loss of trust amongst stakeholders and to present key recommendations to the Qantas Board.

Increasingly, corporations are seen to be moving away from holding shareholders interests as the central goal in order to align themselves prominently with popular causes. Polling shows that the public are increasingly unimpressed by corporate activism and that overall, doing nothing is almost certainly the best approach from a business perspective.