Many human services systems across Australia and internationally have introduced navigation roles to support people to navigate to and access services. Currently in Australia there is no agreed definition of a system navigator. This paper outlines the role of a navigator and provides short, medium and long-term recommendations for improving system navigation.

This spotlight report has been generated to explore how the concepts of person-centred care (PCC), and consumer directed care (CDC) are being conceptualised and experienced in Australia’s mental health and suicide prevention systems.

This report provides a snapshot of what is a much larger issue in realising best practice, person-centred care in hospitals. It indicates that more can be done to realise person-centred care, especially for patients with complex healthcare needs.

In 2020 the Department of Social Services commissioned a project to better understand the relationship between participants’ plans and the supports they wish to purchase and why participants might not use all the funds allocated in their NDIS plan. This report synthesises three related national studies.

This report discusses a project with two aims: to quantify inequalities in NDIS utilisation and to assess whether exemplar scenarios can close these inequalities.