Telstra has partnered with the Institute for Governance and Policy Analysis (IGPA) to conduct the latest round of quantitative research of the Australian public to garner further, refreshed evidence in relation to the role of technology in government service delivery.

The first part of the report provides a background to the Health Professionals Online Service (HPOS) and My Health Record systems. The second part of the report considers issues arising out of the misappropriation of the Medicare card numbers.

As technology evolves, more and more government services are being delivered online. New technology can deliver efficiencies to services and products, but it also carries new and significant risks. With increasing volumes of data being collected and used by various government systems, the security of sensitive personal, industry and government information is becoming a greater...

This review report identifies options to improve the security of Medicare card numbers within the Department of Human Services' HPOS system, while continuing to support access to health services without unnecessarily increasing the administrative workload faced by health professionals.

This report provides an assessment of Australia’s progress towards fulfilling the promise of our Open Government commitments, and in particular, in meeting the OGP Participation & Co-creation Standards.