Coordinated Veterans’ Care (CVC) program is for veterans with chronic mental health conditions. This process evaluation, involving participants, carers, GPs, and care coordinators, found it well-managed and highly valued. A set of recommendations are provided for how the program can more effectively meet the needs of current and future Department of Veteran's Affairs clients and...

This evaluation is of the place-based trial of the Escaping Family Violence Payment in Far North Queensland and the Torres Strait. It found the payment was highly effective in supporting people leaving violent relationships and the place-based trial demonstrated the practice and benefits of culturally appropriate service delivery.

This report summarises the methods, findings and lessons learnt from an Australian Government trial of Microsoft 365 Copilot, an artificial intelligence (AI) tool. The trial explored Copilot’s potential as a generative AI example, its safe implementation, and its short- and long-term benefits and challenges. The report concludes with recommendations for how any future implementation of...

An evaluation of a program supporting women in custody who have children involved in the child protection system. Under the program, child protection caseworkers are ‘co-located’ in NSW correctional centres. The program was found to be a well-designed, beneficial and much needed initiative with some improvements noted.

Online Employment Services (OES) provide job-ready seekers with a self-managed online platform. This evaluation – using administrative data, participant surveys, and qualitative interviews – found that about 60% of participants exited income support within six months (80% within 12 months), with sustainable employment outcomes and no statistically significant difference compared to traditional job active provider...