Online Employment Services (OES) provide job-ready seekers with a self-managed online platform. 

This report presents the findings of the OES evaluation conducted over the period from 1 May 2020 to 30 June 2022. It addresses the appropriateness, effectiveness and efficiency of OES in assisting and enabling participants to meet and report their job search requirements and achieve employment outcomes. 

Findings in this report are based on information gathered and synthesised from multiple sources including administrative data, OES participant surveys and qualitative fieldwork research with OES participants, 'jobactive' providers, employers and a range of other internal and external stakeholders. 

Notwithstanding the impact of COVID-19 and other emergency events on OES, there is evidence that OES was appropriate, effective and efficient in enabling job-ready and digitally capable participants to self-manage their job search online, thereby enabling employment services providers to focus their resources on supporting participants who need additional assistance and support. A statistical analysis found that outcomes were similar. 

Aspects of OES that worked well and as intended included the referral and onboarding processes, monitoring and reporting Mutual Obligation Requirements through the OES dashboard, assistance from the DSCC, and cost-efficiency. 

OES was largely appropriate and cost-effective for digitally capable users though refinements to the referral process, communication of online tools, and safeguard enhancements were recommended.