The Disability Gateway consists of a contact centre (which the Benevolent Society has been contracted to deliver) and a website, which collates existing information about supports for people with disability. Both components were released in January 2021.

The Disability Gateway has three objectives: 

1. provide a single point of information on disability services and supports
2. assist people with disability to navigate current support systems
3. enable choice and control.

This report outlines the findings from a process and outcome evaluation of the initial 12 months of the Disability Gateway service.