The COVID-19 pandemic has underlined the critical importance of digital inclusion in contemporary Australia. The Australian Digital Inclusion Index (ADII) was first published in 2016. This edition provides the most comprehensive picture of Australia’s online participation to date.

Australia is digitising, with the COVID-19 pandemic accelerating the pace of every-day activities moving online. It is becoming increasingly critical that all Australians are digitally included so they can participate in all aspects of society and have the skills to complete tasks confidently and safely.

While digital exclusion is a long-standing problem, it has often struggled for attention and resources in recent years in a crowded public policy landscape. This report is a response to this challenge, setting out a series of 12 recommendations calling for ambitious action from policy makers, practitioners, academics and industry to tackle this issue.

This guide offers a framework for a multiyear, cross-industry programme to shape policymaking and accelerate action in the new normal. It presents three innovative strategies for public and private sector leaders to enable greater digital inclusion for the world's economies and societies.

In 2020 the Australian Digital Inclusion project team sought feedback on a reimagined Australian Digital Inclusion Index. Submissions closed 13 March 2020.This document summarises the feedback received, and details how that feedback has informed the ADII 2.0.