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Public service

Alternative labels
APS
Australian public service
Civil service
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APO URI

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Report

The reform dividend: a roadmap to liberate public services


This report posits that the crisis in public services in Britain today – waiting lists, crumbling buildings, exhausted professionals – requires a public services recovery. The report identifies current challenges, the policy shifts required and accompanying policy recommendations to address. It provides a practical roadmap that ministers can implement immediately.
Report

State of the service report 2023-24


A detailed annual analysis of the Australian Public Service (APS), examining workforce trends, workplace dynamics, leadership and integrity, capability issues and future directions. Integrity and stewardship are particular focuses of this year's report.
Survey Report

Trust in Australian public services: 2024 annual report


This survey finds that trust and satisfaction with public services remain stable, with a notable link between individual characteristics and trust levels. It highlights the need for continuous improvement in service delivery to maintain and potentially increase public trust and satisfaction.
Report

COVID-19 pandemic: ANAO audit activity


This report summarises audit activity related to the Australian Government's pandemic response, finding that the Australian Public Service adapted quickly and with policy measures that were largely effective. However, the report also identifies areas where improvements chould be made by incorporating lessons learned into future preparedness efforts.
Strategy

The Queensland trauma strategy 2024-2029


This strategy establishes a whole-of-government, whole-of-community approach for integrating trauma-informed practice across Queensland. It is a five-year strategy that seeks to create the best possible conditions for individuals, families and carers, and communities to receive the right support as early as possible.