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Public service

Alternative labels
APS
Australian public service
Civil service
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Strategy

AI plan for the Australian Public Service


The plan sets out how the Australian Public Service will harness artificial intelligence (AI) to deliver better services. It provides the platform for every public servant to have the foundational training and capability support, access and the guidance needed to use AI tools safely and responsibly. It sets out 15 initiatives across 3 pillars.
Report

2025 McKinnon index


The index is an annual measure of democratic health, tracking the effectiveness of governments over time. This inaugural report offers insights into how Australians view their democracy and provides recommendations to strengthen trust and guide the actions of governments, civil society and institutions seeking to improve the performance and legitimacy of Australia’s system of government.
Guide

Guidebook for deliberative engagement

Nicole Curato, Hans Asenbaum, Adele Webb, Emanuela Savini, Justin McCaul


A comprehensive resource for designing, implementing and evaluating deliberative engagement. It is developed to assist government agencies across Australia in selecting the most appropriate methods for deliberative engagement and effectively put them into practice. Deliberative engagement can be used for various purposes, from informing public opinion to collective decision-making.
Briefing paper

The Albanese Government’s integrity report card


Six months after its 2025 re-election, the Australian Government faces serious integrity challenges. This report card assesses the Government’s actions – and inaction – across key democratic safeguards: transparency, merit-based appointments, limits on undue influence, strengthening the public service and support for the institutions that hold power to account. The paper urges the Government to...
Survey Report

Trust in Australian public services: 2025 annual report


The survey is a regular, national survey measuring public satisfaction, trust and experiences with Australian public services. This 2025 survey reports on over 15,000 responses from July 2024 to June 2025, as well as data from previous years. Report shows feedback on services delivered by 15 agencies and master programs (e.g. Medicare).