Innovation is considered to be a sine qua non to improve efficiency and effectiveness in government and respond to citizens’ increasing demand for better services. This paper draws together literature related to innovation in the public sector. A qualitative analysis was conducted to establish the key aspects related to innovation raised by senior managers within...

The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia.

The main aim of housing and homelessness sector services is to ensure that all Australians have access to affordable, safe and sustainable housing — a vital determinant of wellbeing that is associated with better outcomes in health, education and employment, as well as economic and social participation.

This report provides a high level assessment of the Australian Public Service during 2015–16 and is structured around the themes of: performance, capability, and integrity and accountability.

Governments around the world invest considerable resources in enhancing the capabilities of their civil service administrations with the intention of improving the quality and effectiveness of public administration.