This evaluation assessed whether SMS reminders could improve timely income reporting among recipients of Newstart and Youth Allowance. A randomised controlled trial tested six SMS message types based on behavioural insights. Sending any SMS significantly increased on-time reporting and reduced payment cancellations, highlighting the effectiveness of simple, low-cost digital nudges in service delivery.

In June 2017, 490 children aged 10–18, from 26 different countries1 and speaking 24 official languages, participated in workshops held by UNICEF Country Offices and National Committees to share their views on how and why they use digital technologies in their everyday lives, as well as their aspirations for the future of our digitally mediated...

Not all young people have the basic digital skills needed to prosper in our online world. This report explores the issues of digital exclusion amongst vulnerable young people.

Wireless communication is now integral to the social, economic and cultural life of cities and will become increasingly so as Internet of Things (IOT) technologies alter existing urban processes and generate entirely new ones. Although wireless connectivity engages almost all aspects of urban governance, management of the underpinning infrastructure is essentially a new field of...

At a time when our use of digital technologies is increasingly redefining aspects of our personal and professional lives, this report explores urgent questions about the nature of our rights now and into the future.