This report follows extensive in-depth research and analysis into how utilities can better address the politics of fairness and the environment and makes recommendations for rethinking the regulatory system to deliver fairness for people and planet.

Water is an essential service. All customers need to understand how the water services they use are provided, regulated and priced, but water businesses’ current processes may not serve the needs of every customer. This guide provides practical resources to assist water retailers to enhance access to services and support for customers with cognitive disabilities.

Australia's peak body for social services has released its tax reform election policy. It is calling for an end to tax loopholes for the wealthy in order to fund investment in our essential services and income support system.

Recently the ECCV was requested to review the Essential Services Commission’s (ESC) draft report Supporting Customers, Avoiding Labels: Energy Hardship Inquiry Report, September 2015. While ECCV understands that the term ‘vulnerable’ can sometimes be abused, the significant changes proposed by the ESC’s draft report will tip the regulatory balance in favour of the retailer and...

Introduction: This report provides an assessment of how well the Department of Housing (Housing) delivers power, water and wastewater repair and maintenance services to selected remote Aboriginal communities through the Remote Area Essential Services Program. We focused on the level and quality of these services provided to eligible remote communities, and how Housing managed their...