This report investigated whether the Department of Employment and Workplace Relations and Services Australia cancelled job seekers’ income support in a lawful manner by using automated processes and the safeguards they established to ensure future cancellation decisions are lawful, fair and reasonable. It found that the agencies’ cancellation of income support was not lawful and...

This report reviews Australia's' Digital and ICT Investment Oversight Framework (IOF) progress three years post-launch, benchmarking it against OECD best practice. It identifies strengths, challenges and opportunities to ensure the IOF remains fit for purpose and continues to advance Australia’s digital government ambitions. Based on the assessment, the report provides policy recommendations for the Australian...

Three years after generative artificial intelligence (AI) threatened to become a major disruptor to the journalism industry, this report finds it remains neither its saviour nor its downfall. The report examines key global developments in generative AI, its ongoing impact on public interest journalism, and the views of Australian newsrooms towards using it.

In 2022, the Australian Energy Regulator (AER) introduced the Better Bills Guideline which sets out how energy retailers must design bills for consumers and what content they must include. This report aims to understand the impact of the Guideline on consumers’ comprehension of bill content and their confidence to engage in the energy market.

In 2024, the Office of the eSafety Commissioner gave their first periodic notices on child sexual exploitation and abuse material and activity (CSEA) to eight online service providers: Apple, Discord, Google, Meta, Microsoft, Skype, Snap and WhatsApp. This report contains a summary of each of the providers' responses and shines a light on online industry...