Staff with bilingual skills are employed either for their linguistic ability or as generalist workers whose bilingual skills are utilised by the organisation to support the delivery of services to people with low English language proficiency. While most agencies readily acknowledge the benefits of bilingual staff there are no existing standards, training or policies that define or contextualise these roles.
This paper explores how bilingual workers engage within workplaces across a range of sectors. It has been developed to stimulate discussion and elicit responses from stakeholders on key questions formulated in the development of a working definition of a bilingual worker. It is intended that this report will be used to formulate guidelines which will be included in Improving the Use of Translating and Interpreting Services: A Guide to Victorian Government Policy and Procedures (2003).