The objectives of this research were to analyse how Culturally and Linguistically Diverse (CALD) consumers access and use language services – specifically interpreters - and to determine consumer views on the effectiveness of language service provision in health settings. 

CEH interviewed a total of 86 people from the Italian, Vietnamese, Iraqi and South Sudanese communities across metropolitan Melbourne. All participants had used language services in the twelve months prior to the interviews. Four bilingual co-researchers were employed to work with the CEH principal researcher to undertake this research.