Each year, the AIC conducts an online survey on behalf of the Australasian Consumer Fraud Taskforce (ACFT) to assess consumer fraud experiences of those who choose to participate, this report considers the long term results of the survey.
Between 2007 and 2011, the surveys sought responses from interested people concerning their experiences in the preceding 12 months. Figure 1 shows the proportion of respondents who received at least one scam invitation by the different delivery media.
These results show an overall trend away from scam delivery by mail towards the use of email and telecommunications. Interestingly, the 2011 results indicate that the use of email as an initial means of contacting people has reduced from earlier years, and instead there is a considerable increase in the use of telecommunication services, such as landlines, mobile phones and SMS, to contact potential victims.
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