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Supporting effective clinical communication in Australia: government and industry priorities

Information resources management Health practitioners Health promotion Australia

Effective clinical communication is essential for safe patient care and is a priority for many medical organisations.

This report describes a small project aimed to identify the medical communication areas prioritised by government and professional organisations in Australia. This was done through systematic searching of publicly available websites for these organisations to identify policies, resources, and training information across 19 priority communication areas.

The authors found that clinical handovers, tele-health, and informed consent were the most commonly prioritised communication areas, and this was mostly done through resource provision. Government and professional medical organisations prioritise high risk communication scenarios and focus on providing document-based resources rather than training across all areas. Core communication skills are potentially overlooked due to the focus on high risk scenarios and it is unclear whether adequate support for development in communication skills is provided.

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