These guidelines examine some of the benefits, costs and risks associated with a business process digitisation program and how to mitigate those risks.

These can be included in a business case for digitisation programs in government.

If considered, planned and managed well, business process digitisation programs can have a number of benefits for an organisation. For example, organisations can:

• improve business process efficiency, quality and consistency
• integrate records with digital systems
• improve accessibility and facilitate better knowledge sharing
• improve response time and client service
• reduce costs
• promote greater staff flexibility
• better plan for business continuity