Collective intelligence uses new technology to harnesses the ideas and skills of the public. From Taiwan to Helsinki, healthcare to sustainability, this report by Nesta’s Centre for Collective Intelligence Design, in partnership with the GovLab, shows good practice examples of how global leaders and public sector bodies have tapped into the collective brainpower of crowds; including what resources were involved, what level of time commitment, and what practices made it possible to solve problems more efficiently and make public services better and more inclusive.

The report argues that collective intelligence can help make our public services better and more inclusive and that it should be part of how an institution thinks about solving problems in the 21st century.

The research captures the lessons learned from pioneering public bodies around the world and distils them into practical advice and insights. Drawing out what works and what doesn’t work across a range of sectors, the report looks at how collective intelligence can help to solve problems in less costly and more effective ways than traditional approaches. It is especially timely as public sector organisations begin to develop new ways of responding to the crisis caused by the COVID-19 pandemic.

This report is aimed at those mission-driven leaders and managers who have an interest in improving their ability to solve problems legitimately and effectively.

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