COVID-19 and e-commerce: a global review
The COVID-19 pandemic has accelerated digital transformations. Digital solutions are increasingly needed to continue some of the economic and social activities remotely. They have been critical for telemedicine, telework and online education, not least to keep alive our social ties in times of physical distancing. We have also witnessed e-commerce growth in developing countries, with long-term implications. However, unless adequately addressed, existing digital divides are likely to result in even greater inequalities.
This study explores inequalities in e-trade readiness that currently prevail amongst countries. All stakeholders – governments, businesses, consumers and international development partners – have a responsibility to ensure that e-commerce plays a positive and powerful role in national and international recovery efforts. Resources should be committed to that goal.