The report talks about eGovernment changes being made in the American state of Utah.
The key to this improved service is eGovernment - the process of delivering information and processing government transactions digitally through web, phone, mobile, and point-of-purchase channels. The way government operates is changing. Just as the business sector tapped into technology to change how it interacts with its customers, government is finding ways to better serve its customers.
 
Beginning with the launch of eUtah.org in 1999, the state of Utah has proactively developed new online services to meet the demand of both citizens and businesses.i
Study Design Today, Utah.gov offers more than 1,000 online services. Examples are easy to come by when describing eGovernment services – renewing car registrations, ordering birth certificates, or filing income taxes online are just a few.