Information management practices include acquisition, custodianship, distribution, and disposal through archiving or deletion. The maturity of an organisation’s information management strategy provides an indication of its ability to protect its information in times of business change (information is often exposed to greater risks when an organisation is undergoing change). In the last few years, many public sector organisations have had to make business changes in response to COVID-19.

This survey of public sector information management is a key regulatory tool for assuring public sector information is well-managed. Key indicators provide a high-level perspective on whether information management is improving, declining, or remaining stable.