From October 2020 to June 2022, DVassist provided a service designed to help people in 58 regional, rural, and remote areas of Western Australia experiencing family and domestic violence (FDV) through making local connections, education, and providing counselling and case management. Family members and friends of those impacted by violence were also given support. DVassist services included an interactive website that maps all FDV services in the regions, free and confidential counselling services with a FDV Specialist via telephone or web chat within a single session format, a scheduled multi-session counselling format with clients given the option of using the same counsellor, short-term case management sessions, and a community engagement program which ensures the formation of close working relationships with communities and both FDV and non-FDV service providers.

The DVassist pilot program was evaluated through mixed methods: analysis of case management data and interviews and written statements from DVassist staff, regional stakeholders and DVassist clients. The evaluation showed over a 20-month period, DVassist recorded over 2,500 calls with the majority of calls focussed on counselling. The majority of incoming calls were referred through another service. One-quarter of the incoming calls were from clients residing in the Goldfields/Esperance region, with another quarter of clients from the Great Southern and South-West regions. Approximately 85,000 visits were made to the DVassist Online Information Hub, and over 30,000 quizzes and resource sessions were completed on the website. Over 1,500 service providers were registered in the website portal, and on average the weekly reach on social media was over 47,000 people. The DVassist pilot program was seen to increase FDV knowledge and provide relevant resources to stakeholders and clients. Many clients reported experiencing multiple categories of abuse.