The Australian Government Department of Social Services (DSS) commissioned a research team from the Social Policy Research Centre (SPRC) and the Gendered Violence Research Network (GVRN) at UNSW Sydney to undertake an independent evaluation of 1800RESPECT.

1800RESPECT is the National Sexual Assault, Domestic and Family Violence Counselling Service, funded by the Australian Government Department of Social Services (DSS) under the Families and Communities Program. It is a confidential online and telephone counselling, information and referral service available 24 hours a day, seven days a week for individuals who have experienced, or are at risk of experiencing, sexual assault (SA) or domestic and family violence (DFV), their family and friends, and practitioners working with people affected by SA and DFV.

The evaluation was undertaken between October 2018 and May 2019 and the reported findings pertain to 1800RESPECT operations during this timeframe. It does not reflect any operational changes that have been implemented after this time. Ethics approval was granted by the UNSW Sydney Human Research Ethics Committee.

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