This first Long-term Insights Briefing explores how the APS could integrate artificial intelligence (AI) into public service delivery in the future, and how this might affect the trustworthiness of public service delivery.

In developing the briefing, the government heard that the community expects the APS to adopt and use AI solutions in ways that demonstrate integrity, competence and empathy for people, and deliver a clear improvement in the performance of public services.

This briefing offers insights into how the APS can ensure that AI contributes to the delivery of high quality and trustworthy public services in the future.