The ADIA’s vision is to build a digitally inclusive Australia where everyone is equipped to fully participate in the economy and society. While many people are benefitting from the increased role technology is playing in society, many Australians are digitally excluded, lacking affordable connectivity, essential digital capability and appropriate, affordable devices.

This report highlights the demand for affordable digital devices across Australia, challenges and opportunities in the role device donation can play in addressing this demand, and potential policy levers.

Access to an appropriate and affordable device is a fundamental part of being digitally included. It is a precursor to being able to participate in a range of online activities that have become synonymous with everyday life, including access to government services, banking, telehealth, studying and finding or undertaking employment.

One avenue to meet the demand for devices is encouraging appropriate device donation and reuse. Through an increase in device donation, there is an opportunity to significantly increase the number of devices available to vulnerable Australians.