Lived experience refers to knowledge acquired through direct, first-hand and personal experience. In policymaking this usually refers to people with personal experience who interact with a policy in their daily lives. 

Lived experience is an important part of policy-making, because it helps us to root policy decisions in real life experiences, ensuring a diversity of perspectives are considered and allowing for new ideas to emerge. However, it is important to get this work right or it can be or feel extractive.

This short guide aims to draw out the principles, behaviours and mindsets that underpin lived experience work.