Support coordinators play an essential role in Australia’s National Disability Insurance Scheme (NDIS), supporting participants to navigate the scheme. There is limited research on the skills and attributes of an effective support coordinator, or the barriers and facilitators of high-quality support. This article describes a scoping review of the published literature on this topic from 2012 to 2025. 

Results from peer-reviewed papers highlighted inhibitors to effective support coordination, desirable attributes of a support coordinator, and best practice guidelines. Other literature revealed the need to regulate training, professional development, and quality standards for support coordination. 

The article argues the absence of well-defined role expectations for support coordinators contributes to confusion amongst stakeholders. Enhancing role clarity and establishing clear expectations are essential. Support coordinators working with people with disability and complex needs require strong professional infrastructure and minimum competency standards to support consistent, high-quality service delivery. High-quality support coordination requires relational, ethical, cultural, problem-solving and system-navigation skills, underpinned by disability, service systems and funding knowledge.