This report uses detailed analysis of the National Aged Care Workforce Census and Survey, 2012, to identify benchmarks of job quality for Personal Care Attendants (PCAs) and Community Care Workers (CCWs).

The purpose in identifying these job quality benchmarks is two-fold. Firstly, they allow different organisations within the aged care sector to assess themselves against industry-wide job quality norms. Secondly, they provide the basis for the development of organisation-specific benchmarks by the three aged care industry partners involved in the Quality Care Quality Jobs Project, and will inform the development of measures for interventions designed to improve both job and care quality. A key objective of this project is to deliver outcomes that have a positive and tangible impact for aged care workers and services.