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This article discusses the challenges of combining significantly different methodological approaches to investigate citizens’ access to e-health. We define the term access beyond broadband connectivity (material access), to also include motivation, skills and different type of usages (van Dijk, 2005), which in e-health ranges from accessing online healthcare information, services and clinical treatment, to self-support. Around the globe, e-health has continued to expand with the expectations that it will both reduce healthcare expenditure and improve quality and access to healthcare for all citizens (Griffiths et al 2006). However, emerging evidence suggests that, if not managed carefully, e-health will further exacerbate health inequalities because those with poorer health are often those with lower or no information and communication  (ICT) use (Espanha & Lupiáñez-Villanueva 2009; Newman et al 2012).

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