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|Networks of advocacy & influence||1.27 MB|
This report sheds some light on the activities that take place on beyondblue’s mental health support forums. Around 88,000 people visit the forums per month (6,800 posts per month at 10 a month per active user). Given the forums are restricted to people in Australia, this is a high level of engagement, and a reminder of the importance of digital tools for addressing mental health issues in the community.
Through analysis of forums and in-depth interviews with Community Champions – peer mentors who provide crucial support networks within the forums – this report focusses on the crucial work and clear impact of key peer mentors who operate as ‘intermediaries’, bridging a gap between professional mental health or organisational moderators, and the day to day support needs of those dealing with mental illness. It provides a corpus of interactions and experiences in the words of those who use the forums, and presents a qualitative analysis that focusses on the benefits of the forum platform for facilitating online mental health support, and highlights the individuals and practices that make a difference there. The key findings show: