This report shares insights and lessons from complaints about aged care services, highlighting areas of concern in a period that saw an increase in overall complaints. It presents information for providers on how to use complaint data to improve care and indicates key areas where future monitoring, evaluation and assessment activities should be focused.

This review was commissioned to ensure that the aged care sector has a fit for purpose regulator, able to uphold the rights and standards of best-practice care for older Australians. This report is published as part of the government’s commitment to transparency and accountability in the sector and the importance of the capability review in...

This report details key observations and learnings shared by more than 320 representatives from a diverse range of aged care services in a roundtable series in 2022 which aimed at gathering ideas on how the Commission can better add value to the sector through its regulatory functions.

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country.

As part of its responsibilities for protecting and enhancing the safety, health, well-being and quality of life of aged care consumers, the Aged Care Quality and Safety Commission (the Commission) has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.