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Organisation

Aged Care Quality and Safety Commission

Owning Institution:
Acronym:
ACQSC

The Aged Care Quality and Safety Commission (ACQSC) was established on 1 January 2019. The ACQSC works under the Aged Care Quality and Safety Commission Act 2018 (the Act) and the Aged Care Quality and Safety Commission Rules 2018. The ACQSC replaces the former Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner. 

Policy

Managing worker risk policy


The policy explains the approach to detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers in the Australian aged care sector. The policy sets out who is a worker, what is worker risk, key obligations relating to managing worker risks, worker screening and the approach to managing worker risks.
Report

Aged Care Quality and Safety Commission: sector performance report


This report presents an overview of how the Australian aged care sector performed in the April – June 2025 quarter. This edition also includes a special overview of performance trends from 2023–2025. It finds provider performance against the Aged Care Quality Standards improved significantly towards the end of the 2023 financial year.
Guide

Supervision Model


This guide explains how the Commission responds to provider risks under the Supervision Model; a Commission-wide approach where all regulatory functions work together to detect, assess and respond to provider risk to protect older people receiving aged care. Enforcement powers allow the Commission to apply consequences where providers do not improve their operations or meet...
Guide

First Nations stakeholder communications toolkit


A toolkit for providers, workers and others involved in providing aged care services for First Nations people. It includes resources, information, and guidance to communicate, engage, and support First Nations communities in understanding aged care system changes. The toolkit empowers stakeholders to lead informed conversations and promote the delivery of culturally safe, quality aged care...
Fact sheet

Regulating aged care


A set of three 'regulatory placemats' for older people, aged care providers and aged care workers providing an overview of how the aged care sector is regulated. They set out aged care obligations, what's expected from providers and the provider supervision model.

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