In its April 2008 Review of Australia's Consumer Policy Framework, the Productivity Commission identified problems with the coverage of the various schemes for handling consumer complaints about communications services. It raised a number of longer-term possibilities, including 'a single consumer entry point for communications services complaints', or an 'umbrella arrangement encompassing all individual dispute resolution...

The move to develop new visualisation tools for online activities is a response to the complex systems of our expanding, informationalised world and the realisation that graphical representation improves our ability to navigate and make sense of it. But when such tools are combined with social networking and gaming principles, the impact is multiplied, the...

This paper canvasses possible future prospects of new IPTV services as part of NBN, and offers some insights from overseas IPTV experience for Australia.

Media research has long given special attention to the notion of a 'gatekeeper'. With established mass media the gatekeeper came in many guises, as a managing editor, copy editor or in some cases a lawyer, each of whom could influence (or decide) what got published and in what form. Or even decide that material would...

In Inside Story, Peter Mares reports on the indefinite delays facing tens of thousands of applicants for permanent residency.