This paper examines six emerging trends in media and communications, which highlight that consumers are increasingly using personalised access pathways to communications and content services that cut across different networks, devices and services. Introduction The ACMA monitors industry and consumer data to identify changes in the media and communications environment and their impact on regulatory...

Examines the adoption of new technology by small and medium enterprises (SMEs). Executive summary The research The Australian Communications and Media Authority (ACMA) commissioned GfK Australia to carry out a program of qualitative research with Australian Small to Medium sized Enterprises (SMEs) to understand the key drivers and barriers to Digital Communication Technology (DCT) take-up...

Provides evidence on the use of, and potential concerns with, calls to 13 numbers from mobile phones. Introduction The purpose of this research is to contribute to the evidence base around consumers’ use of communications services to assist the Australian Communications and Media Authority (the ACMA) in its consideration of the charging arrangements for calls...

Executive summary

Given their significant impact on the economy, small and medium-sized enterprises (SMEs) stand to play a pivotal role as both consumers of communications services and facilitators of the digital economy. Summary: Small and medium-sized enterprises (SMEs) are big players in the Australian economy, estimated to account for 69 per cent of the total Australian workforce...