The digital economy is important to most Australians with almost three-quarters of the adult population believing the internet has improved their day-to-day lives. The real benefits of the internet are demonstrated by the increasing frequency of internet use and the range and scope of activities performed online. For many Australians, going online is about getting...

This report finds a major shift towards a better consumer experience in the telecommunications industry. The Australian Communications and Media Authority’s (ACMA) Annual report 2011–12, was tabled in federal parliament on 15 October 2012.

This report provides a timely overview of the commercial online video content market in Australia. Changing consumer and audience preferences are driving fundamental changes in how content is delivered by communications providers in Australia. The growth in online participation is disruptive, presenting both a challenge and opportunity to industry. This growth confirms that many Australians...

This report looks into online security, in terms of public and private sectors and where new regulations need to be introduced. The Australian Internet Security Initiative (AISI) is administered by the Australian Communications and Media Authority (ACMA) to assist AISI participants address the problem of computers that are ‘compromised’ by malware (or malicious software). Malware...

The current research provides a point of reference for understanding the extent of unexpectedly high bills and credit management issues in telecommunications, before new provisions of the Telecommunications Consumer Protection (TCP) Code come into force in September 2012. This work will help to assess how effectively the new code provisions deal with telecommunications credit management...