This consultation paper sets out the Australian Communications and Media Authority’s views on future arrangements for call charges to freephone and local rate numbers. Together these number ranges are known as freephone and local rate numbers (FLRNs). During 2010–11, the ACMA undertook a program of work (the Numbering Work Program) to examine the regulatory framework...

The final report of the Australian Communications and Media Authority's public inquiry into the customer service and compalints-handling practices of Australian telecommunications providers. ‘Reconnecting the Customer has made findings about the concerns many consumers have when dealing with their service provider. It proposes five substantive changes to make buying and using a mobile phone or...

A report that describes developments in information and communications technology that supports the collection, connection and analysis of data through sensing and monitoring. This report explores developments in information and communications technology (ICT) that support the collection, connection and analysis of data through sensing and monitoring. Sensors are parts of all machines that gather data...

Convergence has broken or is straining many of the constructs and concepts that form the building blocks of current communications and media regulation, according to analysis by the Australian Communications and Media Authority. 'Broken concepts: The Australian communications legislative landscape' highlights the ever-increasing strain on old concepts struggling with new technology. Of the 55 legislative...

The existence of multiple regulatory marks, which apply in relation to particular technical requirements, is inconsistent with the evolution in the communications and IT technical and commercial environments. The ACMA has four labelling notices: Telecommunications Labelling (Customer Equipment and Customer Cabling) Notice 2001 (the Telecommunications Labelling Notice); Radiocommunications Devices (Compliance Labelling) Notice 2003 (the Radiocommunications...