This report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations. It provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee, the provision of emergency call services and compliance with codes and standards...

This discussion paper invites comment on the effectiveness of the Telemarketing Industry Standard in balancing community and industry expectations in relation to the making of telemarketing and research calls. The ACMA is reviewing the Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007 (the standard) and has released the Review of the...

This report by the Australian Communications and Media Authority (ACMA) shows that satisfaction levels varied considerably when consumers and small to medium enterprises (SMEs) were asked to focus on aspects of service delivery such as customer service, service reliability, call costs, billing information, internet data speeds and line rental costs.

88 per cent of household internet users have performed one or more e-commerce activity in the last six months, reveals this report on Australian consumer participation in the digital economy. Banking transactions, purchasing goods or services and paying bills online were the most popular e-commerce activities undertaken by survey respondents. The report finds that the...

With the overwhelming majority of consumers now using of multiple communications technologies - most commonly a fixed-line telephone, a mobile phone and the internet - this report keeps track of Australia's rapidly changing communications environment. These changes are a reflection of continuing technological developments, service innovation and increased consumer preferences for flexible communications. At April...