What exactly is an emoticon? And what makes for good and bad email? According to Kristin Byron, from the Whitman School of Management at New York's Syracuse University, training staff in how to effectively use email is something that most companies and organisations simply overlook. And that's despite the fact that inappropriate, or sloppy email...

Howard Rheingold is a long time observer and commentator on the social dimension of the internet and mobile technology. He is credited with coining the term 'virtual community' and was one of the original members of one of the oldest online communities called 'The Well'. He's sceptical about 'stranger danger' on the internet, and says...

The Media Report travelled to Indonesia recently to take a first hand look at the state of the Indonesian media. The country has experienced some remarkable liberalisation over the last ten years, but what's that meant for Indonesia's media sector?

The Media Report travelled to Indonesia recently to take a first hand look at the state of the Indonesian media. The country has experienced some remarkable liberalisation over the last ten years, but what's that meant for Indonesia's media sector?

How do designers come up with new and interesting ideas? Is it just luck, or are there practices and models that help? Michael Shrage, who is visiting Australia from the US to give workshops for an independent group called The Creative Leadership Forum, thinks that play has got a lot to do with it. And...