The Consumer Safeguards Review is examining what consumer safeguards are required for a changing communications environment, with a focus on the post-2020 environment. This consultation paper seeks the public's views on proposals for reform regarding choice and fairness in the retail relationship between customers and their provider.

In 2017, the Bureau of Communications and Arts Research found that the affordability of communications services in Australia had improved overall. In general, consumers were getting better value as prices stayed the same or fell, while product inclusions (such as data) increased. This paper updates and extends that analysis.

The purpose of this paper is to leverage basic data mining techniques, combined with census-based socio-spatial data (SEIFA), to uncover the geographic intricacies of the NBN at the metropolitan regions of Sydney and Melbourne. The findings in terms of the dominance of some of the inferior technological options (e.g. HFC) across the two major metropolitan...

The objective of this audit was to assess the effectiveness of NBN Co’s service continuity operations relating to the migration of telecommunication services to the National Broadband Network (NBN).

The Morrison Government is reviewing arrangements for telecommunications in new developments. The current Telecommunications in New Developments (TIND) policy, released in March 2015, provides the framework for this access, while also fostering competition between network providers to service developments.