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Best practice

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Quality management
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Best practice
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Journal article

The model laws of the Regulatory Institute

This article explains why comprehensive, adaptable and modular international model laws that point at regulatory choices instead of anticipating them could bring law-making to another level both in terms of regulatory completeness and output.
Guide

Taking action to help customers in distress: a best practice guide for NSW Government


In preparing this guide, the NSW Behavioural Insights Unit partnered with a NSW Government frontline agency to understand how their staff currently interact with customers in distress, and where behavioural insights could be used to improve their response.
Guide

Building effective RTO-employer partnerships: good practice guide


This guide outlines the underpinning elements that help to foster the building and sustaining of successful partnerships between registered training organisations (RTOs) and employers.
Strategy

Queensland Government regulator performance framework


The purpose of this framework is to achieve positive regulatory outcomes in Queensland through effective and efficient regulatory practice. This includes improving how regulators administer regulation in order to produce better outcomes for the community and reduce unnecessary compliance costs.