This Good Practice Guide outlines the underpinning elements that help to foster the building and sustaining of successful partnerships between registered training organisations (RTOs) and employers. These elements are: quality training and service delivery; a customer focus; working together; and relationships.

The guide is based on case studies of RTO—employer partnerships that cover various industry areas, geographical locations, and employer sizes. The guide provides examples of what these elements look like in practice, with a focus on the role of the RTO.