This report follows on from the report published last year entitled 2020 hindsight: the first 12 months of the COVID-19 pandemic. The NSW Ombudsman's aim has been to look back on the second year of the pandemic and provide an account of what has been seen, again primarily through the lens of the complaints received...

In this report, the authors conclude that an entirely new, comprehensive Ombudsman scheme for digital platform complaints is not a viable option, despite the obvious appeal of a one-stop-shop for complainants.

This audit report sheds new light on Victoria Police's handling of complaints by Aboriginal people and identifies concerning patterns in current processes. The report outlines IBAC's findings and makes recommendations to improve Victoria Police processes.

There are a range of management strategies available to police agencies to prevent serious misconduct. This study uses partial dependence plots to explore management strategies which have been identified as either increasing or decreasing risk of serious police misconduct.

This report looks back on the first 12 months of the COVID-19 pandemic and report on what we have seen, primarily through the lens of complaints received from individuals about the actions taken by NSW Government agencies.