Each year, the AIC conducts an online survey on behalf of the Australasian Consumer Fraud Taskforce (ACFT) to assess consumer fraud experiences of those who choose to participate, this report considers the long term results of the survey. Between 2007 and 2011, the surveys sought responses from interested people concerning their experiences in the preceding...

This is the second legislated Regional Telecommunications Review (RTR), and follows on from the 2008 review led by Dr Bill Glasson AO. The report provides a snapshot of current service availability in different areas and identifies what future measures are needed for regional Australia to take advantage of improved broadband services.

This report sets out the Convergence Review Committee's vision for fundamental change to the regulatory framework of Australia's digital economy, and identifies key areas for reform.

The report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee, the provision of emergency call services and compliance with codes and standards. The ACMA Communications report 2010–11 fulfils the ACMA’s statutory reporting requirements under section 105 of the...

The ACMA released its medium to long term proposals for telephone numbering arrangements in Australia, applying a managed evolutionary approach to its intent to increase the flexibility and efficiency of numbers and make pricing clearer for consumers. ‘Fundamental changes in networks and technologies, as well as profound changes in consumer behaviour and services, have put...