Consumer behaviour
Alternative labels
Consumer engagement
Consumer expectation
Journal article
Understanding the journey to higher education: decision-making insights from Aboriginal and Torres Strait Islander students
This study investigates the decision-making process of Indigenous Australian students in pursuing higher education, addressing a gap in understanding their educational choices. It identifies the key factors influencing university enrolment decisions and how these shape students’ educational pathways. Using a narrative-inquiry approach, the study explored the lived experiences of Indigenous students from two Western Australian...
Working paper
Australian media uses report
This report presents data collected in a multi-year investigation of how Australians use media. It explores social media, YouTube use and the importance of internet access to media consumption. The report includes survey results finding that for most users, news is a very small, and often incidental component of their social media use.
Report
Paid parental leave decisions
In 2023 the Australian Government reformed the Paid Parental Leave (PPL) scheme to make it more flexible and gender neutral. A key objective of the reforms was to encourage both parents to share caring arrangements. This project explored how forms and websites support parents’ intentions to share their parental leave entitlements.
Report
The inclusion imperative: the commercial case for authentic disability representation
This report provides practical, real-world evidence that inclusion delivers measurable outcomes, in this case, demonstrating how accessible and inclusive practices drive engagement, participation and economic value. It shows that inclusion is not only a social good but also creates tangible returns.
Report
How we communicate
The report shows the ways Australian adults connect and interact in 2025, and how this has changed over the past nine years. It focuses on how they use phone services and apps for calls and messages, and the ways they use communications and social media sites and apps. Mobile phones remained the primary way Australians...