The 2019 Consumer Payments Survey (CPS) showed that Australians are continuing to switch to electronic payment methods in preference to cash for their day-to-day transactions. More recently, the switch to electronic payment methods is likely to have accelerated as a result of consumer and merchant responses to COVID-19.

Digital transformation is not a new endeavour for business, though prior attempts have often failed to realise its full potential. This paper explores the increasing yet evolving role and relevance of digital transformation in business today.

This research report explores the impact that COVID-19 has had on Australians’ online activity including digital confidence, negative online experiences, support and training needs.

This report analyses 24 interventions that can reduce emissions, congestion and delivery costs for the urban last-mile. With the ecosystem-wide change, interventions could reduce emissions and traffic congestion by 30%, and delivery cost by 25%, compared to the “do-nothing” scenario.

This publication explores how Australians are increasingly relying upon online reviews when buying goods and services online.