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Report

Public disclosure of information about the outcome of a preliminary investigation relating to the settlement between Ms Brittany Higgins and the Commonwealth


An extensive preliminary investigation conducted into the settlement between Ms Brittany Higgins and the Commonwealth. It found no evidence that the settlement process and outcome, including the legal advice provided, who was present at the mediation, or the amount of the settlement, was subject to any improper influence by any Commonwealth public official.
Report

The future of Generative AI in policy work in Australia

Shibaab Rahman, James Connor

A national examination of the current and anticipated use of Generative AI (GenAI) in policy work. It sought to understand how senior Australian public servants perceived the strengths and weaknesses of these applications, the potential of GenAI for policy work, and what needs to happen to make GenAI safe to use in policy work.
Report

Microsoft 365 Copilot experiment: cross-government findings report


AI can significantly reduce time spent on government tasks. This report describes a trial of 20,000 civil servants in the United Kingdom, showing they could save nearly two weeks each annually by using the technology. It suggests AI tools have the potential to transform productivity and public service delivery at scale.
Report

Exploring new frontiers in citizen participation in the policy cycle


Meaningful citizen participation in policymaking is critical. This report identifies systemic challenges for citizen participation facing citizens, elected representatives, civil servants and civil society. It advocates for a strategic and targeted approach to citizen participation; lowering barriers to enable more inclusive participation; building capacity among both civil servants and citizens; and ensuring impact and accountability.
Strategy

Automation and Artificial Intelligence strategy 2025–27


This strategy ensures automation and artificial intelligence use at Services Australia will be human-centric, safe, responsible, transparent, fair, ethical and legal. It sets out six coordinated priorities, including building trust with stakeholders, ensuring consistency in governance frameworks and enhancing workforce capability.